Take Your Small Business Tech Support to the Next Level
Remote Office Support
What Are Remote IT Support Services?
A system that allows a person to connect to and use a specific computer or network from a remote place is referred to as remote IT services. When you have a problem, your IT specialists won’t have to make you wait until they can physically come out to the office. Using remote access tools, we can address your issue.
Using these tools, Dragonfly PCS can:
- Access a specific desktop, laptop, or server
- Manage files on the computer or server
- Update server software
- Run diagnostic and maintenance programs
- Train end users on new software and protocols
This is only a sampling of the various ways remote IT services can help your company. Thousands of businesses utilize and rely on remote access software and services as a key component of their IT infrastructure around the world. Remote access software has become an essential part of daily IT operations for everyone from tiny family-owned businesses to large multinational organizations and educational institutions.
There are several advantages to using remote technical support services, but the following are the three most important ones:
- FLEXIBILITY — Remote access technology gives you more options when you require IT help. You can meet with your assigned network administrator face to face if you want, but with remote IT services, you can also obtain help right away via remote access.
- LOWER COSTS — Because IT administrators may solve certain issues remotely, there is no requirement for an in-person visit to address every minor issue that arises. This cuts down on downtime and the additional costs associated with having someone drive out to your office. This can result in significant savings.
- ACCESS 24 HOURS A DAY, 7 DAYS A WEEK – Your network administrator has round-the-clock access to your network.